Housekeeping is considered as an underrated department in the hotel and hospitality industry which is completely inadmissible. On the contrary, the housekeepers are implicitly on the front lines of the hotel presentation. The overall aesthetic value of a hotel is in the hands of the housekeeping department. It’s their onus to look after the presentation of the hotel by making sure it’s appealing enough. Housekeeping is the key department of Hospitality industry which majorly focuses on cleanliness and ancillary service.
Clean and safe environment is the preliminary need of hospitality and hotel industry. Hygiene, Safety, Comfort and Decor are the most important facts of hotel industry.
Keeping the rooms clean, sanitized and welcoming & greeting the guests with warmth are the prominent aspects of the housekeeping team.
The Housekeeping team should strive to always put the hotel’s best face forward.
Professionalism is vital for hotel guest satisfaction.
Following are the most important factors to be considered concerning
the housekeeping staff.
The Housekeeping department is majorly responsible for keeping a systematic track of inventory.
Procurement, expense planning and reporting and the overall budgeting also fall under the prominent responsibilities of the housekeeping staff. The housekeeping staff should efficiently cater to managing and looking after the rooms, pantry, public areas, linen rooms, laundry and answering the guest phone calls.
They are also responsible for keeping a proper track of lost and found belongings and artifacts.
Technology also plays a pivotal role in housekeeping operations. Its high time that hotel industry especially the housekeeping department should embrace the present-day technology for performing housekeeping tasks. Hotels should always invest in useful softwares, gadgets & equipments to enhance the quality & the overall operations of the hotel.
